FAQ

Last updated May 13 2025

1. Shopping Information

Question	Answer
How do I find a product?	Use the search bar at the top of every page or browse by category. Filters let you narrow results by size, color, price, and more.
Can I save products to my wishlist?	Yes. Click “Add to Wishlist” on any product page. You’ll need to be logged in to view or share your wishlist later.
How do I know if a product is in stock?	Stock status appears on each product page. If the item is available, you’ll see “Add to Cart.” Out-of-stock items will show “Notify Me” so we can email you when they’re back.
Can I purchase products as a guest?	Absolutely. Guest checkout is quick and secure. Creating an account, however, lets you track orders, save addresses, and unlock exclusive promos.

Question	Answer
What payment methods do you accept?	Visa®, Mastercard®, American Express®, Discover®, PayPal, and most major debit cards.
Is my payment information secure?	Yes. Our site uses SSL 256-bit encryption and a PCI DSS–compliant gateway. Card details are never stored on our servers.
Can I use a coupon code?	During checkout, enter your code in the “Discount / Coupon” box and click Apply. One coupon per order.
What happens if my payment fails?	You’ll see an error message and can retry or pick another payment method. Double-check card data, billing address, and available funds.

Question	Answer
What is your return policy?	We offer a 180-day return window from the delivery date. Items must be unworn, unwashed, in original packaging, with tags attached.
How do I return an item?	Start by emailing [email protected] with your order #. We’ll send step-by-step instructions and a return address. Include a copy of your invoice in the parcel.
Who pays for return shipping?	If the item is damaged, defective, or incorrect, we cover shipping (Return cost: $0.00).
Can I exchange an item?	Yes—subject to stock. Contact customer support within 180 days to secure the correct size or color before sending the original back.