Refund Policy

Last updated May 13 2025

1. Order Exchanges

  • Check before you click: Please double-verify size, color, design, and quantity at checkout—exchange requests for ordering mistakes cannot be processed once production starts.

  • Need to change something?

    Order Cancellations (within 24 hours):
    We allow customers to cancel their orders within 24 hours of purchase at no additional cost.
    Simply email us at

    [email protected]

     
     within 24 hours after your purchase, and we will cancel and refund your order in full.
    After 24 hours, orders are sent for production and cannot be canceled, as they are made to order.

2. Order Cancellations

When you cancel Can you cancel? Fee
Within 24 hours of purchase ✔ Yes
–
After 24 hours ✖ No* –

*After the 24-hour window your items typically enter production or fulfillment and can no longer be stopped.
To request a cancellation, e-mail [email protected] or use the Contact Us form with your order number.

3. Returns & Refunds

We accept returns up to 180 days from the delivery date when one of the following applies:

  • Item arrives damaged or broken

  • You receive the wrong product, size, design, or material

  • Product differs significantly from the description or images

Not eligible for return/refund

  • Worn, washed, or altered items

  • Damage not caused by our production or shipping process

  • Items without original tags/packaging

  • Minor, easily repairable loose threads

All items must be in original condition and packaging.

4. Submitting a Refund Claim

Send an e-mail to [email protected] containing:

  1. Order number & name on the order

  2. Brief description of the issue

  3. Clear photos or video of the defect / wrong item

  4. Shipping label or courier receipt

  5. Any relevant e-mail or chat screenshots

You’ll receive a response within 2–3 business days confirming eligibility and next steps. Do not ship anything back until you receive our confirmation with the correct return address.

5. Returning Your Item

  1. Pack the product securely with its original tags and packaging.

  2. Include a copy of your purchase confirmation e-mail.

  3. Ship with the carrier of your choice and e-mail the tracking number to us.

  4. Return shipping is the customer’s responsibility. We are not liable for loss or damage in transit—consider an insured service.

6. Refund Processing Time

  • We inspect returns within 2 business days of arrival.

  • Once approved, a **full refund—including the original shipping fee—**is issued to your original payment method.

  • Banks and credit-card issuers may take 10–15 days to post the credit. If the refund is late, please contact your bank first, then reach out to us for help.

7. Important Notes

  • The 180-day return window is counted from the date the tracking status shows “Delivered.”

  • Requests received after 180 days or without required documentation may be denied.

  • For lost returns or parcels damaged on their way back to us, customers must file claims directly with the carrier.

8. Need Assistance?

We’re here Monday–Friday, 9:00 AM – 6:30 PM ET
Phone: +1 (854) 888-6871
E-mail: [email protected]
Or visit the Contact Us page anytime.

Your satisfaction is our priority, and we’ll work hard to resolve any issue quickly and fairly.